Phishing emails are sometimes suspicious-looking emails sent by fraudsters, often recently by organised crime gangs who masquerade as someone you trust, such as your bank, a legitimate supplier, the NHSmail team, Cornwall IT Services or even a scanner or fax machine on the NHS network in Cornwall!
Click on the headings below to find out more:
Their aim is to obtain information from you, e.g. your NHSmail username and password, your online banking details or the username and password you use to access a secure website. Sometimes their aim is to install a virus that will enable them to gain access to your information or to encrypt your files and hold them to ransom.
Some look like genuine emails that you would typically expect to receive. Very often the fraudsters will go to great lengths to make their email look like it is genuine, including pictures from genuine websites and other links to click on that take you to the real site to lead you into a false sense of security. Most of them are unsolicited but given the fact that legitimate senders often use emails as a quick and easy means of communication the fraudsters email may arrive perhaps when you are expecting a parcel to be delivered or when an invoice is due from a supplier.
The NHSmail service blocks millions of suspect emails every day but occasionally some do get through the filters as the people that send them continually attempt to evade the filtering system.
If you respond to a suspect email or click on a link the email contains, your details could be compromised and the fraudster could use your NHSmail account to send thousands more suspect emails to other NHSmail users.
If you are at all in doubt about the origin or validity of an email you receive DO NOT open it.
The CITS Service Desk can provide advice if you receive a suspicious email that you think might be a phishing email. They can also ensure that, if it is found that you have become the victim of a phishing attack and potentially revealed your NHSmail password to a fraudster, your password is reset as well as your security questions to ensure that there is no further risk of compromise. The Service Desk provides the first point of contact if your NHSmail account has been compromised as the result of a phishing attack and can help to establish a dialogue with the relevant teams in Cornwall IT Services who can help recover your NHSmail account and record the incident and alert the relevant staff members within your organisation and help to put in place measures to prevent similar incidents occurring.
Cornwall IT Services provide local protection by ensuring that the CITS PC that you use to access your NHSmail account is: