We've simplied the look of the self-service portal to make it easier to navigate. You'll also find a few guides below to get you started.
We've made it possible for you to update your IT support requests using email so you don't have to login to the self-service portal. All notifications will have either "Add a Comment", "Provide Information" or "Accept & Close" and "Reject and Reopen" options. In this video I'll show you what you need to do to send a successful update.
In this video you'll find out how to access the CITS Self-Service Portal to view outstanding requests made to IT, how to update those requests and how to make them as solved.
You'll find out how to access the CITS Self-Service Portal to search for our self help articles, system status news and scheduled downtime.
You will also see how to log a request using an "offering". Offerings enable you to get your request logged straight to the appropriate support team by using a template to capture all the information needed for the support team to efficiently resolve your request.